- March 25, 2018
‘Finish is superb, very professional, cannot praise Lawrence’s enough. Delivering a first class service on time every time.‘ – Marilyn
‘Thank you very much for our new hallway! It looks fab.’ – Sue and Chris
‘Thank you GUYS. You made my kitchen look great. I was really going through a nightmare with other fitters. But it all turned out really well, and looks great. Kind regards’ – Sally
‘Dear Ryan, I would just like to thank you [and your company] for all your help – my kitchen looks like a showroom. If you need any recommendation for the type of work you do, please do not hesitate to give them my phone number. Look forward to hearing from you. Kind regards’ – Sally
‘Very pleased with the shower, but feet get cold without carpet. Ha! Ha!’ Mr and Mrs.P. Breakspear
‘I thought that both of you and your team were highly professional…and your team kept any disruption to a bare minimum.
Like any work being carried out there was a couple of problems but these were resolved very quickly… I will put a recommendation on our works intranet in the classified ads.
We did take some pictures of the work from start to finish. I will sort these and send them to you, just in case you want to show anyone.’ – Steve and Diane
From a B & Q customer questionnaire:
‘How satisfied were you with the Installation Surveyor who visited to check your plan? E.g. Did they discuss changes to the plan and explain what would happen next? 5 out 5 with 5 being GOOD.
How would you rate the communication prior to the start of your installation? E.g. Did you receive a call/letter confirming your delivery date and fitting date of your project? 5 out 5 with 5 being GOOD.
How well did we monitor the progress during your installation? 5 out 5 with 5 being GOOD.
How pleased were you with the delivery of your goods? E.g. Were they delivered at the designated time in a professional and courteous manner? 5 out 5 with 5 being GOOD.
How would you rate the professionalism of the installer? E.g. Did they treat you and your home with respect? Did they explain what would happen next and give timescales for other tradesmen? 5 out 5 with 5 being GOOD.
How satisfied were you with the skill/workmanship of your installer? 5 out 5 with 5 being GOOD.
Would you recommend our service? Yes
Is there anything else? We are here to listen… Lawrence Services were competent and reliable with excellent standard work, clean and tidy and trustworthy.’